Ordering
How long will my order take?
Orders are processed in 1 to 2 business days and typically arrive 3 to 7 business days after that, because we ship from US-based fulfillment partners rather than overseas. Full detail is on our Shipping Policy page.
Why did my order arrive in separate packages?
Items sometimes ship from different fulfillment centers. If one part of your order has arrived and another has not, the rest is still on its way — check your tracking emails, there will be one per package.
Can I change or cancel my order?
Yes, if you email us within 24 hours and before the order is dispatched. After dispatch it becomes a return.
Shipping
Do you charge for shipping?
No. Standard shipping is free on every order with no minimum.
Do you ship outside the US?
Not yet. We currently ship within the United States only.
My tracking has not updated. Should I worry?
Tracking usually shows its first scan within 48 hours. If nothing has moved after 5 business days, email us and we will chase the carrier.
Products
How do I know what size to order?
Every product page lists measurements rather than just S/M/L, because a medium collar means different things to different brands. Measure your pet and compare. If you are between sizes or unsure, email us with your pet breed and weight and we will tell you which to pick.
Is this toy safe for a heavy chewer?
No toy is indestructible. We note durability on product pages where we know it, but every toy should be supervised and replaced once it starts coming apart.
Returns
What is your return window?
30 days from delivery, for unused items in original packaging. See Returns & Refunds.
My item arrived damaged.
Email us within 7 days with a photo and we will replace it or refund you in full, and we cover the return shipping.