Last updated: September 2026
Our policy in one line
If a product is not right for your pet, you have 30 days from delivery to return it for a refund.
What can be returned
Items must be unused, in their original packaging, and in resalable condition. For hygiene reasons we cannot accept returns on used grooming tools, opened litter products, or anything soiled.
How to start a return
- Email support@shopbellapets.com with your order number and what you would like to return.
- We will reply within one business day with return instructions and an address.
- Ship the item back. Return shipping is paid by the customer unless the item arrived damaged or incorrect.
- Once we receive and inspect the item, we issue your refund.
Refund timing
Refunds are issued to your original payment method within 5 business days of us receiving the return. Depending on your bank, it may take another 3 to 10 business days to appear on your statement.
Damaged, defective or wrong items
If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with a photo. We will send a replacement or issue a full refund, and we cover the return shipping. You will not be asked to pay to fix our mistake.
Cancellations
You can cancel an order for a full refund any time before it is dispatched, usually within the first 24 hours. Once an order has shipped it falls under the return process above.
Items that cannot be returned
- Gift cards
- Clearance or final-sale items, where marked
- Used grooming or hygiene products